During audio playback on a Surface 3 device, you may experience distortion or a crackling noise.
This issue occurs because of a problem in the audio driver on the Surface 3 device.
Update informationA supported update is available from the Microsoft Download Center. To fix this issue, install the following file from the Microsoft Surface 3 Wi-Fi website:
PrerequisitesThere are no prerequisites to apply this update.
Restart informationYou may have to restart the Surface 3 device after you apply this update.
Replacement informationThis update does not replace any previously released update.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 3100565 - Last Review: Dec 15, 2015 - Revision: 1