Schema load failures or SPF failures in Windows Server 2012 R2 in Turkey

This article describes an issue that occurs in the Turkish locale in Windows Server 2012 R2. A hotfix is available to fix this issue. The hotfix has a prerequisite.

Symptoms

When you're running Windows Azure Pack in Windows Server 2012 R2, you may encounter an issue in which tenants can't see their Virtual Machines or Networks in the Tenant Portal. In this case, both two elements show a red exclamation mark. 

screenshot of Azure Pack Tenant portal

Additionally, in the Admin Portal, the VM CLOUDS element may show that no clouds are configured.

screenshot of Admin Portal

Cause

It occurs because of one of the following issues. Each issue can be confirmed by checking the ManagementOdataService event log:

Applications and Services Logs > Microsoft > Windows >ManagementOdataService > Operational Channel.

Issue 1

If IIS application pools host the Virtual Machine Manager (VMM) and Admin providers have been recycled, the schema load fails on the OData request. When this issue occurs, you'll see an event that looks something like this in the ManagementOdataService event log:




Issue 2

The Service Provider Foundation (SPF) component fails very frequently because of a duplicate item in UserDataCache, and you receive an error message that looks something like this: 

An item with the same key has already been added.

When this issue occurs, the ManagementOdataService event log may show an event that looks something like this:

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows Server 2012 R2.

Registry information

To apply this hotfix, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
Windows Server 2012 R2
Additional file information
Properties

Article ID: 3101705 - Last Review: Nov 11, 2015 - Revision: 1

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