Exchange ActiveSync device doesn't keep messages for 30 days as configured

Applies to: Exchange Server 2013 EnterpriseExchange Server 2013 Standard Edition

Symptoms


You configure an Exchange ActiveSync device to keep messages for 30 days. On the initial sync, 30-day-old messages are available. However, the next day, you notice that the oldest items have been removed. The oldest item is now less than 30 days old.

Resolution


Status


 Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.