To continue receiving security updates for Windows, make sure you're running Windows XP with Service Pack 3 (SP3). For more information, refer to this Microsoft webpage: Support is ending for some versions of Windows
Future products will no longer support installation by using the Setup boot disks. Installation of future Microsoft operating systems will require the ability to start from the CD drive or by using PXE boot from the network. For more information about how to use PXE boot, go to the RIS and PXE requirements webpage on the Microsoft TechNet website.
How to obtain a replacement diskClick here to show/hide solution
If you bought Windows XP in the last 30 days, you may be able to return it to the store where you bought it to obtain a replacement under the Microsoft 30-Day Money Back Guarantee. Check the packaging for information about the 30-Day Money Back Guarantee.
Also, to obtain a replacement disk, telephone the Microsoft Order Desk at (800) 360-7561, and request a replacement for your damaged disk. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, go to the Microsoft World Wide website.
Who should download the Setup disks?Click here to show/hide solution
You should download the Setup disks if all the following conditions are true:
- You are installing a new, full retail version of Windows XP.
Note An upgrade installation of Windows XP does not require the Setup disks.
- You have a working CD drive, but you cannot start your computer from your CD-ROM.
- You can start your computer from a floppy disk drive.
Steps to download, create, and use the Setup disksThere are six Windows XP Setup boot floppy disks. You must have the files and the drivers that these disks contain to access the CD drive and to start the Setup process.
Step 1: Download the Setup disk programClick here to show/hide solution
Download the version of Setup disks that corresponds to your version of the Windows XP CD-ROM. The version should be displayed on the CD-ROM disk, and the version will indicate if a Service Pack is included.
Windows XP Service Pack 2 (SP2)For information about the Setup boot disk versions that are available for download, go to the following Microsoft websites:
Windows XP Professional with Service Pack 2 Utility: Setup Disks for Floppy Boot Install
Step 2: Run the Setup disk program to create the Setup disksClick here to show/hide solution
When you download the Setup disks, the download contains one large program file. When you run the downloaded file, it extracts the files, and then you receive the following message: Type the drive letter for the floppy disk drive (this is typically drive A). After you type the floppy disk drive letter, you receive the following message: When you press a key, the downloaded file starts to extract and copy the files. Insert the blank disks as you are prompted until all six disks are created. If the process is interrupted, you must run the downloaded program file again to create all six disks.
Make sure that you label each disk appropriately with the number that is specified by the program. You must use the disks in the correct order during the Setup process.
Step 3: Start your computer by using the first Setup disk to begin a new Windows XP installationClick here to show/hide solution
After you create all six disks, insert the first disk in the floppy disk drive, and then restart the computer. The computer must be configured to start from the floppy disk drive. You may have to change the BIOS settings on your computer to do this.
The Setup process starts. Insert the other floppy disks when you are prompted. You must use the Windows XP CD-ROM to finish the Setup process.
Article ID: 310994 - Last Review: Jul 12, 2013 - Revision: 1