1. Sign into your CRM Online web application via your web browser.
2. Click the settings button in the upper-right corner of the screen.
3. Click Apps for Dynamics CRM. This option will appear if your CRM Online instance is CRM 2016 or later and your System Administrator has not disabled this option.
4. Click Download CRM for Outlook.
Refer to the following article for information about how to install CRM for Outlook:
Set up CRM for Outlook
When viewing the article referenced above, select the appropriate tab at the top that matches the version you are installing. We recommend the version of the CRM Outlook client is the same major version as your CRM Online organization. If you are not sure which version of Microsoft Dynamics CRM your organization is using, contact your CRM administrator. You can also view your CRM version when you access Microsoft Dynamics CRM via a web browser. In the navigation bar, click the settings button in the upper-right corner of the screen and then click About. Install the version of CRM for Outlook that matches the major version of your CRM organization. Example: If the version found is 184.108.40.20657, install CRM 2015 for Outlook.
6.x = CRM 2013 for Outlook
7.x = CRM 2015 for Outlook
8.x = CRM 2016 for Outlook
Article ID: 3118707 - Last Review: Jun 9, 2016 - Revision: 1