Outlook 2016 crashes when creating a new profile
Original KB number: 3119083
Symptoms
When you try to create a new Microsoft Outlook 2016 profile, Outlook crashes. Additionally, in the Application log, you may find one or more of the following crash signatures in event ID 1000:
Application name | Application version | Module name | Module version | Offset |
---|---|---|---|---|
rundll32.exe | 10.0.10586.0 | olmapi32.dll | 16.0.4291.1000 | 0x0016D79B |
rundll32.exe | 10.0.10586.0 | olmapi32.dll | 16.0.6001.1038 | 0x0016EB2E |
rundll32.exe | 10.0.10240.16384 | olmapi32.dll | 16.0.4266.1001 | 0x0016D8F4 |
rundll32.exe_Shell32.dll | 10.0.10586.0 | olmapi32.dll | 16.0.4291.1000 | 0x00000000001DA07D |
rundll32.exe_Shell32.dll | 10.0.10586.0 | olmapi32.dll | 16.0.4291.1000 | 0x00000000001D8DD1 |
outlook.exe | 16.0.4266.1001 | olmapi32.dll | 16.0.4266.1001 | 0x0016D8F4 |
outlook.exe | 16.0.6001.1038 | olmapi32.dll | 16.0.6001.1038 | 0x0016EB2E |
outlook.exe | 16.0.4300.1000 | olmapi32.dll | 16.0.4291.1000 | 0x0016D79B |
outlook.exe | 16.0.4288.1000 | olmapi32.dll | 16.0.4288.1000 | 0x00169596 |
outlook.exe | 16.0.4266.1001 | olmapi32.dll | 16.0.4266.1001 | 0x00000000001D9071 |
outlook.exe | 16.0.4288.1000 | olmapi32.dll | 16.0.4288.1000 | 0x00000000001DA66D |
Cause
This issue can occur in the following scenario:
- You run Outlook 2016 on Windows 10.
- You have a proxy server configured in Internet Explorer.
- You have Folder Redirection enabled.
- You are missing the
ProxySettingsPerUser
registry data.
Resolution
To resolve this issue, follow these steps to add the missing registry data.
Exit Outlook.
Start Registry Editor. To do this, press Windows Key+R to open a Run dialog box. Type regedit.exe and then press OK.
In Registry Editor, locate and then select the following subkey in the registry:
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\
On the Edit menu, select New, and then select DWORD (32-bit) Value.
Type the following as the name of the new value, and then press Enter.
ProxySettingsPerUser
Double-click the
ProxySettingsPerUser
value, and then enter one of the following values in the Value Data text box, as appropriate for your computer, and then select OK.1 - Proxy applied per user
2 - Proxy applied for all users on the computerExit Registry Editor.
If you continue to experience this issue after following the steps above, follow these steps:
- In Internet Explorer, select the Tools button , and then select Internet Options.
- On the Connections tab, select LAN settings.
- Remove the check for Automatically detect settings.
- Select OK two times.
This setting can also be configured by using the following registry data:
Path: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
DWORD: AutoDetect
Value: 0
More information
To determine whether Internet Explorer is configured to use a Proxy Server, follow these steps.
Open Internet Explorer.
Select the Tools button , and then select Internet Options.
On the Connections tab, select your connection (if there are multiple connections), and then select Settings.
If you have a Proxy Server configured, the Use a proxy server for this connection setting will be enabled, as shows in the following screenshot.
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