Outlook 2016 crashes when creating a new profile

Applies to: Outlook 2016Outlook for Office 365Outlook 2019


When you try to create a new Microsoft Outlook 2016 profile, Outlook crashes. Additionally, in the Application log, you may find one or more of the following crash signatures in event ID 1000:

Application nameApplication versionModule nameModule versionOffset


This issue can occur in the following scenario:

  • You run Outlook 2016 on Windows 10.
  • You have a proxy server configured in Internet Explorer.
  • You have Folder Redirection enabled.
  • You are missing the ProxySettingsPerUser registry data.


To resolve this issue, follow these steps to add the missing registry data.

  1. Exit Outlook.
  2. Start Registry Editor. To do this, press Windows Key + R to open a Run dialog box. Type regedit.exe and then press OK.
  3. In Registry Editor, locate and then click the following subkey in the registry:

    HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\

  4. On the Edit menu, click New, and then click DWORD (32-bit) Value.
  5. Type the following as the name of the new value, and then press Enter.


  6. Double-click the ProxySettingsPerUser value, and then enter one of the following values in the Value Data text box, as appropriate for your computer, and then click OK.

    1 - Proxy applied per user
    2 - Proxy applied for all users on the computer

  7. Exit Registry Editor.

If you continue to experience this issue after following the steps above, follow these steps:

  1. In Internet Explorer, click the Tools button  , and then click Internet Options.
  2. On the Connections tab, click LAN settings.
  3. Click to remove the check for Automatically detect settings.
  4. Click OK two times.
This setting can also be configured by using the following registry data:

Path: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
DWORD: AutoDetect
Value: 0

More Information

To determine whether Internet Explorer is configured to use a Proxy Server, follow these steps.

  1. Open Internet Explorer.
  2. Click the Tools button , and then click Internet Options.
  3. On the Connections tab, select your connection (if there are multiple connections), and then click Settings.
  4. If you have a Proxy Server configured, the Use a proxy server for this connection setting will be enabled, as shows in the following screen shot.

    Internet Explorer Proxy Settings