Using Technical Presales and Deployment Services

Applies to: Partner

Description

Build your technical capabilities faster to increase sales, deploy more effectively, and accelerate app development using your Microsoft partner network Technical Presales and Deployment Services - to learn more see aka.ms/TPD.

Note: If you are looking for technical support - troubleshooting for a specific problem, error message or functionality that isn't working as expected, see Technical Support for Microsoft Partners.

Requirements

  • You must be eligible for technical presales assistance or have partner advisory hours (Action Pack 5h, Silver 20h, Gold 50h) - see MPN Offers
  • To qualify for technical presales assistance, you must provide the customer name and details of the project
  • Understand the supported products and scenarios eligible (cloud and hybrid scenarios, with limited on-premises)

Engagement

Gold

Silver

Action Pack

Network member

Technical consultations

50 advisory hours

20 advisory hours

5 advisory hours

Not available*

Technical Presales

Unlimited no-cost

Unlimited no-cost

Use advisory hours

Not available*

* Network members may purchase Action Pack

How to Submit a technical presales and deployment services request ​​

From Partner Center

  1. Identify the type of consultation and technology by visiting aka.ms/TPD - consultations for Azure, Business Applications, Modern Workplace or Marketplace Preparation.
  2. Can't find what you need? We have you covered. Get advice from Microsoft partner technical consultants on presales, deployment and app development scenarios for cloud an hybrid solutions by leveraging your technical presales and deyployment benefits. Submit a request direct via online submission:

a. From Partner Center > MPN > Benefis > Technical benefits, click Submit technical presales and deployment request.

b. From partner.micrsoft.com/en-us/support, select "Technical Presales and Deployment Services", then submit a request online.

Important: Online submission is only available for partners who have migrated their organization to Partner Center and use their partner center AAD sign-in.

Submit an online request from Partner Center

1. Sign-in to the Dashboard https://partner.microsoft.com/DashboardClick MPN, then Benefits, Technical benefits, Click Submit technical presales and deployment request.

2

2. Complete the form. Please be careful to select the relevant country (or region) because country controls where your request is routed. Please double check your contact details to be sure they are correct then Submit your Request.

3

3.The confirmation page shows the support request number, description etc. You will also receive a confirmation email with the same details.

4

Note: First Time Response on PTC consultation services is as follows:

  • MPN Partners consultations requests - two (2) business days.

From Partner Support

1. Sign-in to partner.microsoft.com/en-us/support, using your Partner Center AAD account (associated to your partner MPN organization), to create a ticket in Partner Center.

5

2. Use Search and type “Presales” or any other text in the topic "Technical  Presales and Depolyment Services (Advisory Hours)"

use search

3. Next Step, click Review solutions.

next step

4. Gold, Silver or Action Pack partners, Submit a Request. Next Step to Provide Issue details, and see Complete the form above.

Cloud Consult requests

Partners with a support plan for Advanced Support for Partners (ASfP) or Premier Support for Partners (PSfP) should contact their support account manager for Cloud Consult requests.

More information

Technical Presales and Deployment Services

Technical Presales and Deployment Services - supported products and scenarios

Virtual instructor-led training

Contact Microsoft Partner Support
 
Are you a Microsoft Partner and need help from Microsoft Support? Get support from Microsoft’s own experts. They can help with partner program issues, presales assistance, issues with Microsoft products, billing questions, and more. Start here to view your Microsoft support options.

 

Contact Microsoft Partner Support