Using Technical Presales and Deployment Services

Applies to: Partner

Contents

Description

Requirements

Technical webinars

Register for a technical webinar

Start a Dev Chat session

Technical consultations

Submit an online request

Submit an online request from the MPN portal

Submit an online request from Partner Center
 

More information


Description

Build your technical capabilities faster to increase sales, deploy more effectively, and accelerate app development using your Microsoft partner network technical presales and deployment services benefits. Start your technical journey to receive technical guidance from Microsoft partner technical consultants through a recommended path of interactive, technical webinars (unlimited, no cost); personalized one-to-one technical consultations with virtual white-boarding, architecture reviews and shadowing of real-world scenarios; and Dev Chat for app development (unlimited, no cost.)

Get started on your technical journey

Requirements

The requirements vary depending on the type of engagement you wish to have with a Microsoft partner technical consultant:

Engagement

Gold

Silver

Action Pack

Network member

Technical webinars

Yes 

Yes

Yes

Yes

Dev Chat

Yes 

Yes

Yes

Yes

Technical consultations

Yes

 50 advisory hours

Yes

20 advisory hours

Yes

5 advisory hours

Not available


Technical webinars

You must be an active member of the Microsoft Partner Network (Network, Action Pack, Silver, Gold).

We recommend registering for a webinar using the email that is associated to your MPN account.

Register for a technical webinar

  1. View the recommended technical webinars available throughout the practice area technical journey. Select the webinar of interest and you will be redirected to review the detailed agenda. For example, select the Security & Compliance practice area to get started
  2. Once you find a webinar by date and language that fits your needs, click the title to register.
  3. A new registration page will appear. It is recommended that you register using your email associated to your MPN account. Complete the registration details and click to register. You will receive a registration confirmation email.
     

Start a Dev Chat session

You must be an active member of the Microsoft Partner Network (Network, Action Pack, Silver, Gold)

Only applicable for app development on Microsoft Azure, Microsoft Office 365, and select Microsoft Dynamics 365 apps.  

Using Dev Chat

  1. See aka.ms/DevChat.
  2. Review the supported scenarios for Microsoft Azure, Microsoft Office 365, and Microsoft Dynamics 365.
  3. Click the Start a live chat with a Microsoft engineer button.
     

Technical consultations

You must Sign in to MPN or Partner Center to submit an online technical consultation request

Request a technical consultation

  1. Start your technical journey, view the relevant practice area and the many options available. When you click submit a consultation request, you need to sign in to the MPN portal and the online submission form will open. Please be careful to select the relevant country (or region) and ensure your contact details are correct.
  2. Can’t find what you need in the technical journey? We have you covered. Get advice from Microsoft partner technical consultants on presales, deployment and app development scenarios for cloud and hybrid solutions by leveraging your technical presales and deployment benefits. Submit a technical consultation request direct via online submission:
    1. From the MPN portal, MPN associated Sign-in required, MPN Portal > Support > My Support > Submit an Advisory Service request (see below)
    2. From Partner Center, only available for partners who have migrated their MPN program membership to Partner Center, Partner Center > Dashboard > View your benefits > Technical Benefits > Submit a Technical Presales & Deployment Services (see below)
 

 Submit an online request

1. Sign-in to the MPN support portal https://partner.microsoft.com/support

Important: When you sign-in using your MSA (PMC associated account) or your AAD (Partner Dashboard account). The workflow user experience will look different depending on the sign-in used.

  • MPN Portal online submission, using an MSA Sign-in with a Partner Membership Center associated account and the MPN portal – see below
  • Partner Center online submission, using an AAD Sign-in with a Partner Dashboard associated user account and the Partner Center portal – see below

2. MPN portal > Support > My Support > Submit an Advisory Service request

Important: Sign in using your MSA (MPN account) or your AAD (Partner Dashboard account); an online request form will open.


Figure 1

Submit an online request from the MPN portal (MSA sign-in)

The MPN Portal online submission workflow is used when you have an MSA Sign-in with a Partner Membership Center associated account.

1. If you start from the MPN Support page My Support > Submit Advisory Service request or Technical Journey; you start the workflow automatically.

2. Enter your contact details, and then carefully select the country or region. Country is used to route to the correct team of Microsoft partner technical consultants in your time zone. Then click Continue.

3. Enter a Title for your request. Important: For technical consultations from the technical journey, the dropdowns will be pre-selected; or for a general consultation, select from the dropdown options. Then enter a detailed Description of the scenario (up to 3000 characters.)

Provide request details

4. Click Submit.

5. The confirmation page shows the support request number, description etc . You will also receive a confirmation email with the same details.

Thank You message

Submit an online request from Partner Center (AAD Sign-in)

The Partner Center online submission workflow is used when you have a Partner Dashboard associated user sign-in and Partner Center.

1. If you start from the MPN Support page My Support > Submit Advisory Service request or Technical Journey; you start the workflow automatically

To start a request from Partner Center

Sign-in to the MPN Dashboard https://partner.microsoft.com/Dashboard scroll down and click  View your benefits
Important: If you cannot see "View your benefits" or the MPN sub menu , please use the MPN Support page. Only partners who have migrated their MPN program membership to Partner Center can submit a request from Partner Center.

partner dashboard 1

2. Click Technical Benefits, then Submit technical presales and deployment request.

partner dashboard 2

3. Complete the form. Please be careful to select the relevant country (or region) because country controls where your request is routed. Please double check your contact details to be sure they are correct then Submit your Request.

partner dashboard 2

4. The confirmation page shows the support request number, description etc . You will also receive a confirmation email with the same details.

success image

More information

Build your technical capabilities using your Technical Presales & Deployment benefits

Understand how to qualify for Technical Presales & Deployment benefits

Review supported products and scenarios

View benefit status on MPN portal (Membership > Your Accounts and Reports> My Insights > Benefits)

View benefit status on Partner Center (Partnership > Benefits > View technical presales and deployment requests)

Microsoft Partner Network Support contract activation - (Blank) Hours or Incidents

Need technical support for issues or troubleshooting? Get technical support for Microsoft partners

Microsoft Partner Network technical benefits summary

How to get support for Microsoft Partners

Contact Microsoft Partner Support
 
Are you an MPN Partner and need help from Microsoft Partner Support? Get support from Microsoft’s own experts. They can help with partner program issues, presales assistance, issues with Microsoft products, billing questions, and more. Start here to view your contact options.

 
Contact Microsoft Partner Support


Note: Using the Contact Microsoft Support button requires you to login into the MPN site using a valid Microsoft Partner Network login. If you do not have a valid Microsoft Partner Network login or are having problems logging in to MPN, you can get more information or assistance from the MPN Support site.