"The server address (URL) is not valid" error when you attempt to configure Microsoft Dynamics CRM for Microsoft Office Outlook

Symptoms

When you try to configure Microsoft Dynamics CRM for Microsoft Office Outlook, you receive the following error message:

"The server address (URL) is not valid"

Cause

The URL you provided is either not valid or is not working to access Microsoft Dynamics CRM.

Resolution

To verify that the URL is valid and can successfully access Microsoft Dynamics CRM, try using the exact same URL to access CRM via your web browser. If you are unable to access your CRM organization via your web browser, CRM for Outlook will not be able to access either. If you are attempting to connect to a CRM Online organization, try choosing the CRM Online option instead of typing a URL in the Microsoft Dynamics CRM for Outlook Configuration Wizard.

If you are still encountering issues connecting CRM for Outlook to your CRM Online organization, run the Microsoft Support and Recovery Assistant to diagnose and fix the problem.
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Article ID: 3123894 - Last Review: Jun 6, 2016 - Revision: 1

Microsoft Dynamics CRM for Microsoft Office Outlook

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