The number of shared folders and mailboxes that you can have open without issues depends on several factors including hardware, mailbox size, size of the shared folders or mailboxes, number of folders in a shared mailbox, item count in folders, and network speed. A computer that has slower hardware, a large mailbox and slow network connection may only be able to open 5 or fewer shared folders or mailboxes. However, a faster computer that has a smaller mailbox and a fast network connection may be able to open 10 or more shared folders or mailboxes.
A shared mailbox will appear below your own mailbox in the Folder Pane, as shown in this screen shot.
A shared folder will appear under Shared <Folder type>, such as Shared Calendar or Shared Contacts, as shown in these screen shots.
Remove a shared mailbox:
If you have a shared mailbox open in Outlook, it was either manually added under Open these additional mailboxes or it was opened automatically because of automapping. You can determine how the shared mailbox was opened and remove the shared mailbox by following the steps in the following sections.
Remove a shared mailbox that was opened as an additional mailbox manually:
- Click File, Account Settings, and then click Account Settings.
- Select the Microsoft Exchange account, and then click Change.
- Click More Settings.
- On the Advanced tab, you can view any manually added shared mailboxes under Open these additional mailboxes.
- Select the shared mailbox, and then click Remove.
- Click Yes to confirm that you want to remove the mailbox, and then click OK.
- Click Next, and then click Finish.
- Click Close on the Account Settings window.
Note: If the shared mailbox does not appear under Open these additional mailboxes, then it is likely Automapped. To determine whether this is the case and remove the automapped mailbox from Outlook, follow these steps:
Run the Test E-mail AutoConfiguration tool to determine whether any automapped mailboxes exist:
- Hold the Ctrl key, and then right-click the Outlook icon in the notification area.
- Click Test E-mail AutoConfiguration.
- Enter your email address and password.
- Click to clear the Use Guessmart and Secure Guessmart Authentication options.
- Click Test.
- When the test is complete, click the XML tab.
- Scroll down until you see the <AlternativeMailbox> section, and then look for a <Type>Delegate</Type>, as shown in this screen shot.
To remove an automapped mailbox from Outlook, you can use one of the following options:
- Remove your Full Access permissions from the mailbox. This is a good option if you no longer require access to the shared mailbox.
Manage Full Access Permissions
- Remove AutoMapping for the shared mailbox. This is a good option if you must have access to the shared mailbox, but do not want it AutoMapped in Outlook automatically.
Disable Outlook Auto-Mapping with Full Access Mailboxes
2646504 How to remove automapping for a shared mailbox in Office 365
Remove shared Calendar, Contacts, Tasks or Notes folders:
- Open Outlook.
- Click the Calendar, Contacts, Tasks or Notes folder in the Navigation pane where you have a shared folder open.
- Look under “Shared <Folder name>” for any shared folders, as shown in the following screen shots.
- Right-click the shared folder, and then click Delete Folder or Delete Calendar, depending on the folder type. The following screen shot shows a shared Calendar being removed.
Note Clicking Delete Calendar or Delete Folder on a Shared Calendar or Shared Folder does not delete the folder from the mailbox where it resides. This only removes it from your Outlook view.
Follow steps 2 through 4 for any remaining shared folders that you want to remove from Outlook.
Close a Shared Inbox Folder:
When you open a shared Inbox folder, it will appear in Outlook only until you click a different folder. It does not remain in the Folder list. To remove a shared Inbox folder, click a different folder in your Mailbox and it will close.
Article ID: 3136059 - Last Review: Jan 14, 2016 - Revision: 1