Error occurs when you remove an ActiveSync device from the Exchange Management Shell or Exchange Administration Center

Applies to: Exchange Server 2013 EnterpriseExchange Server 2013 Standard Edition

Symptoms


When you try to remove an ActiveSync device from either the Exchange Management Shell or the Exchange Administration Center, you receive the following error message:
WARNING: An unexpected error has occurred and a Watson dump is being generated: DeviceId cannot contain hyphens.

Cause


This problem occurs because the CNF value conflicts with the ActiveSync device.

Resolution


To fix this problem, install Cumulative Update 12 for Exchange Server 2013.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.