Consider the following scenario:
- You use Microsoft Application Virtualization (App-V) 5.0 SP3 for Remote Desktop Service (RDS).
- You log on the App-V and then log off.
- When you use Mandatory User Profiles (Ntuser.man), you can't logon and receive a "Logon is not possible" error message.
- When you use Roaming User Profiles (NTuser.dat), a temporary profile will be created on the next logon.
This issue occurs because the ProfileGUID and ProfileList keys aren't removed from the registry after you log off. This causes the user profile isn't unloaded cleanly.
Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.
Method 1: Windows UpdateThis update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.
Method 2: Microsoft Update CatalogTo get the stand-alone package for this update, go to the Microsoft Update Catalog website.
PrerequisitesTo install this update, you should first install April 2014, update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) in Windows 8.1 or Windows Server 2012 R2.
Additionally, you have to install Hotfix Package 2 for Microsoft Application Virtualization 5.1 and Hotfix Package 3 for Microsoft Application Virtualization 5.0 SP3.
Registry informationTo apply this update, you don't have to make any changes to the registry.
Restart requirementYou may have to restart the computer after you apply this update.
Update replacement informationThis update doesn't replace a previously released update.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 3146751 - Last Review: May 10, 2016 - Revision: 1
Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1