Error message when you try to use the Tools menu in Outlook: "The operation failed due to a registry or installation problem"


Symptoms


When you try to gain access to the Tools menu so that you can view e-mail accounts or perform a send and receive operation, you may receive the following error message:
The operation failed due to a registry or installation problem. Restart Outlook and try again. If the problem persists, please reinstall.

Cause


This behavior can occur if your e-mail profile is damaged.

Resolution


To resolve this behavior, create a new e-mail profile.

More Information


For more information about creating a new e-mail profile, click the following article number to view the article in the Microsoft Knowledge Base:

287072 How to create a new e-mail profile for Outlook 2002