You receive the "The operation timed out waiting for a response from the sending (SMTP) server" error message when you use a POP3 account and SSL to send SMTP e-mail in Outlook


Symptoms


If you send a Simple Mail Transfer Protocol (SMTP) e-mail message by using Secure Sockets Layer (SSL) and a Post Office Protocol version 3 (POP3) account, you may receive the following error message:
'Sending and Receiving' reported error (0x8004210B):
The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
The message remains in the Outbox.

Cause


This behavior may occur if the e-mail account is damaged.

Resolution


To resolve this behavior, remove and then re-create the e-mail account. Follow these steps:
  1. Quit Outlook.
  2. Click Start, point to Settings, and then click Control Panel.
  3. Double-click Mail, and then click E-mail Accounts.
  4. Click the e-mail account name, and then click Remove.
  5. Re-create the e-mail account.
For additional information about configuring an e-mail account, click the following article number to view the article in the Microsoft Knowledge Base:
287532 How to Configure Internet E-mail Accounts

More Information


For additional information about resolving this error message, click the following article number to view the article in the Microsoft Knowledge Base:
304008 OL2002: Cannot Send SMTP Mail Messages by Using a PO304008 Account and SSL