Error Message: Cannot Open Webpage Because Cookies Are Not Enabled

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


When you attempt to open a Web site, you may receive the following error message:

Cannot open webpage because cookies are not enabled.

Enable cookies and then retry.
You receive this message regardless of the security settings that you selected.


This problem can occur because AdSubract from interMute, Inc. has been installed on your computer. This software utility blocks ads and filters cookies.


To resolve this problem, remove AdSubtract. To do this, follow these steps:

  1. On the taskbar, click Start, point to Settings, and then click Control Panel.
  2. In Control Panel, double-click Add/Remove Programs.
  3. In the Add/Remove Programs dialog box, click AdSubtract, and then click Add/Remove. Follow the instructions to completely remove AdSubtract from your computer.


To disable AdSubtract but not remove it, right-click the AdSubtract icon in the notification area, and then click Exit.

More Information

For more information about AdSubtract, see the following interMute, Inc. Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Article ID: 315207 - Last Review: Jun 19, 2014 - Revision: 1