The exception unknown software exception (0xc00000fd) occurred in the application at location 0x01ac5937.
If the Aventail Connect program is not installed on your computer, this issue may occur if the virtual memory is low. For more information, see the "More Information" section.
Method 1: Remove Aventail ConnectRestart the computer in safe mode, and then remove Aventail Connect. To start Windows in safe mode, press F8 during startup, and then select the safe mode option from the extended boot menu.
For additional support information, visit the following Aventail Connect Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Method 2: Exclude the Svchost.exe fileAdd the Svchost.exe executable file to the Aventail Connect exclusion list. The Svchost.exe file is stored in the %Systemroot%\System32 folder. For example, this file may be in the following location:
Virtual memory combines the computer’s RAM with temporary space on your hard disk. When RAM runs low, virtual memory moves data from RAM to a space that is called a "paging file." Moving data to and from the paging file frees RAM to complete its work.
Typically, the more RAM your computer has, the faster your programs will run. If a lack of RAM is slowing your computer, you might want to increase virtual memory to compensate. However, your computer can read data from RAM much more quickly than from a hard disk. Therefore, adding RAM is a better solution.
Virtual memory and error messagesIf you receive error messages about low virtual memory, you must add more RAM or increase the size of your paging file to run the programs on your computer. Windows usually manages the virtual memory size automatically. But you can manually change the size of virtual memory if the default size is insufficient.For more information, click the following article number to view the article in the Microsoft Knowledge Base:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 315351 - Last Review: Oct 23, 2008 - Revision: 1