Note This registry key exists only if you upgrade your computer from Windows 98 Second Edition to Windows XP or from Windows Millennium Edition to Windows XP.
This behavior may also be caused by Norton AntiVirus 2003. For more information about this behavior and for steps that you can take to resolve the problem, visit the following Symantec Web site:
If the behavior still occurs after you take the steps to resolve the problem, remove Norton AntiVirus 2003 manually. If you cannot remove Norton AntiVirus by using the Add or Remove Programs tool, use the Rnav2003.exe utility. To remove Norton AntiVirus manually, click Add or Remove programs, click Norton Antivirus, and then clickRemove Programsin Control Panel. For information about how to download and use the Rnav2003.exe utility, visit the following Symantec Web site:
Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.
For more information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:
To resolve this behavior, follow these steps.
To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run, and then follow the steps in the Fix it Wizard.
- This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
- If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Then, go to the "Did this fix the problem?" section.
Let me fix it myself
- Click Start, and then click Run.
- In the Open box, type regedit, and then click OK.
- Locate and then click the following registry key:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
- In the right pane of Registry Editor, double-click Common Administrative Tools.
- In the Value data box , type the following line, and then click OK: %ALLUSERSPROFILE%\Start Menu\Programs\Administrative Tools
- On the File menu, click Exit to quit Registry Editor.
- Restart the computer.
Did this fix the problem?
- Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
- We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.
Article ID: 315352 - Last Review: Mar 29, 2017 - Revision: 2