Can't recall IRM-protected email messages in Outlook

Symptoms

In Microsoft Outlook, you find that you cannot recall Information Rights Managed (IRM)-protected email messages. The Recall This Message option is unavailable (appears dimmed), as shown in the following screen shot.




Cause

This behavior is by design for IRM-protected email messages.


More Information

For more information about the message recall feature in Outlook, see the following Microsoft Knowledge Base articles:

197094 How to use the recall message feature in Outlook
2544448  The Message Recall feature in Outlook fails


Properties

Article ID: 3153602 - Last Review: Apr 15, 2016 - Revision: 1

Feedback