Article ID: 3155466 - Last Review: May 17, 2016 - Revision: 1
Users who create their own print application by using Windows App print APIs in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2 may sometimes get an issue where the print preview displays a "Preview not available" message and printing stops working. When this issue occurs, the "Preview not available" issue is permanent for every kind of printers (Network printers, as well as the local native XPS Printer).
This issue occurs because of the incomplete state cleanup in code that is now fixed.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1