Error message 1
Internet Explorer cannot download file from
Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.
The page cannot be displayed.
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
Cannot find server or DNS Error
Office Application Name cannot open the file.
Publisher cannot find the file you specified.
When Internet Explorer communicates with a secure Web site through SSL, Internet Explorer enforces any no-cache request. If the header or headers are present, Internet Explorer does not cache the file. Consequently, Office cannot open the file.
Web developers should note that some firewalls and security programs may add these headers automatically to all outbound HTTP responses. Even if you have not configured your Web server, Internet Server Application Programming Interface (ISAPI) extension, or Active Server Pages (ASP) script to return these headers, your site may include them by default. Check with your firewall or security administrator to determine if this is the case, and discuss the security risks to your company if you choose to disable this option to allow caching for these files.
Steps to reproduce the behavior
- In the Wwwroot folder for your IIS server, create a new ASP file. Name the file Testnocache.asp, and then add the following code to the file:
Response.ContentType = "application/msword"
Response.AddHeader "Cache-control", "no-cache"
<HTML><BODY>Test File Loaded in Microsoft Word</BODY></HTML>
- Configure your IIS server to use SSL.
- On a client system that has Word installed, browse to the ASP file using HTTPS, as follows: You may be prompted to open or save the file on some systems. Regardless of which option you choose (or if you are not prompted to open or save the file), you receive an error message and are unable to open or save the file.
- Remove the AddHeader line from the ASP file, and then browse to the URL from the client. The document opens in Word.
Article ID: 316431 - Last Review: Mar 23, 2009 - Revision: 1