Outlook 2016 hangs with Junk Email Reporting add-in and large archive

Symptoms

Consider the following scenario:

  • You run Microsoft Outlook 2016.
  • You have a large online archive mailbox open in Outlook.
  • You have the Microsoft Junk E-mail Reporting Add-In for Microsoft Office Outlook installed.

In this scenario, Outlook may stop responding.


Workaround

To work around this issue, uninstall the Microsoft Junk E-mail Reporting Add-In for Microsoft Office Outlook by following these steps.

  1. Exit Outlook.
  2. Open Control Panel.
  3. Select Programs and Features.
  4. Select Microsoft Junk E-mail Reporting Add-In for Microsoft Office Outlook.
  5. Select Uninstall.
  6. Start Outlook.

For more information about the Junk Email Reporting Add-in for Microsoft Office Outlook, see the following TechNet article:



Resolution

To fix this issue, install the latest version of the Microsoft Junk E-mail Reporting Add-in for Microsoft Outlook.


Properties

Article ID: 3171036 - Last Review: Oct 1, 2016 - Revision: 1

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