Unable to import a trusted publishing domain from RMS Online to Exchange Online

Original KB number:   3172063

Symptoms

When you run the Import-RMSTrustedPublishingDomain command to import the trusted publishing domain (TPD) from RMS Online, you receive the following error message:

InvalidLicense
+ CategoryInfo : NotSpecified: (:) [Import-RMSTrustedPublishingDomain], RightsManagementException
+ FullyQualifiedErrorId : [Server=ServerName,RequestId=RequestId,TimeStamp=<Date><Time>] [Fa ilureCategory=Cmdlet-RightsManagementException] 60EA2B3,Microsoft.Exchange.Management.RightsManagement.ImportRmsTrustedPublishingDomain
+ PSComputerName : ps.outlook.com

If you run the Test-IRMconfiguration command to test Information Rights Management (IRM) functionality and configuration, you receive the following error message:

Results : Checking organization context ...
- PASS: Organization context checked; running as tenant administrator.
Loading IRM configuration ...
- PASS: IRM configuration loaded successfully.
Checking RMS Online tenant prerequisites ...
- PASS: RMS Online tenant prerequisites passed.
Checking RMS Online authentication certificate ...
- PASS: The RMS Online authentication certificate is valid.
Checking that a Trusted Publishing Domain can be obtained from RMS Online ...
- FAIL: Failed to obtain a Trusted Publishing Domain from RMS Online.
----------------------------------------
Microsoft.Exchange.Security.RightsManagement.RightsManagementException: InvalidLicense
at Microsoft.Exchange.Security.RightsManagement.Errors.ThrowOnErrorCode(Int32 hr, LocalizedString contextMessage)
at Microsoft.Exchange.Security.RightsManagement.RmsTemplate. GetTemplateNamesAndDescriptions(String template)
at Microsoft.Exchange.Security.RightsManagement.RmsTemplate.ServerRmsTemplate.GetNameAndDescription(CultureInfo locale, String& templateName, String& templateDescription)
at Microsoft.Exchange.Security.RightsManagement.RmsTemplate.GetName(CultureInfo locale)
at Microsoft.Exchange.Management.RightsManagement.RmsUtil.TemplateNamesFromTemplateArray(String[] templateXrMLArray)
at Microsoft.Exchange.Management.RightsManagement.RMSOnlineValidator.ValidateTPDCanBeObtainedFromRMSOnline(RmsOnlineTpdI mporter tpdImporter, TrustedDocDomain& tpd)
----------------------------------------
OVERALL RESULT: FAIL

Cause

This issue occurs if a template in Microsoft Azure Information Protection contains a semicolon (;) or colon (:).

Resolution

Remove the semicolon or colon from the template in Azure Information Protection.

More information

Still need help? Go to Microsoft Community.