"554 5.2.0 STOREDRV.Deliver.Exception" NDR when you send an email message to a user in Office 365 Dedicated/ITAR (vNext)


When a user tries to send an email message to someone in Microsoft Office 365 Dedicated/ITAR (vNext), they receive the following non-delivery report (NDR):  
554 5.2.0 STOREDRV.Deliver.Exception:ObjectNotFoundException.MapiExceptionNotFound; Failed to process message due to a permanent exception with message Cannot get ID from name.


This issue occurs if the user has enabled the Clutter feature but doesn't have a clutter folder in their mailbox. 


To resolve this issue, use one of the following methods. 

Method 1

Users should be unable to delete their Clutter folder. If they can delete the folder but cannot restore it, submit a support incident online  to Microsoft Online Services Support. Or, you can contact Microsoft Online Services Support by telephone .

Method 2

Disable the Clutter feature. The mail flow should then be corrected for the user. To do this, see Clutter info.

Article ID: 3176570 - Last Review: Jul 5, 2016 - Revision: 1