Outlook 2016 crashes after you install a language pack and use that language

Original KB number:  3180987

Symptoms

After you install a Microsoft Office 2016 language pack and then set Microsoft Office to use that language, Outlook 2016 crashes when you start it. In this situation, you may find one of the following crash signatures in the Application log for Event ID 1000:

Cause

This issue may occur if you install the language pack after you install Outlook 2016 updates.

Workaround 1: Install a recent Outlook update if already installed the language pack

After you've installed the language pack, to work around this issue, install a recent Outlook update through Windows Update, or manually install a recent Outlook update.

Method 1: Run Windows Update

Windows 10

1. Click Start > Settings.
2. Click Advanced options.
3. Select the Give me updates for other Microsoft products when I update Windows option.
4. Click the Back button.
5. Click Check for updates, and then install the updates that are found.

Windows 8.1 or Windows 8

1. In Control Panel, open the Windows Update item.

2. Click Change settings.

3. Under Microsoft Update, select the Give me updates for other Microsoft products when I update Windows option, and then click OK.

   Note

   If this option isn't available, follow these steps:

   1. Click Cancel to go back to Windows Update.
   2. Next to Get updates for other Microsoft Products, click Find out more.
   3. Agree to the terms of use, and then click Install.
   4. When installation is complete, click Change settings in Windows update, and then select the Give me updates for other Microsoft products when I update Windows option.
   5. Click OK.

4. Click Check for updates, and then install the updates that are found.

Method 2: Manually install a recent Outlook update

1. Download a recent update for Outlook 2016. To determine the latest update for Outlook, see Outlook Updates.
2. Install the Outlook update.

Workaround 2: Prevent this issue if not yet installed the language pack

If you haven't yet installed the language pack, you can prevent this issue by adding a recent update executable for Outlook 2016 to the Updates folder of the language pack before you install it. To do this, follow these steps:

1. Download a recent update for Outlook 2016. To determine the latest update for Outlook, see Outlook Updates.

   Note

   The update must be of the same bitness as your Office installation.

2. Copy the update you downloaded to the Updates folder in the installation source of the language pack.
3. Install the language pack.