Email desktop alerts (toast notifications) aren't displayed in Outlook on Windows Server 2012

Symptoms

When you have Microsoft Outlook 2016 or Outlook 2013 running as a RemoteApp in Windows Server 2012, you don't receive new email desktop alerts (toast notifications) as expected.

Cause

New email desktop alerts are created by explorer.exe. In a RemoteApp session, explorer.exe does not exist. Therefore, it can't create alerts.

Status

Microsoft has confirmed that this is a problem in Outlook when it's running as a RemoteApp in Windows Server 2012.  
Properties

Article ID: 3182782 - Last Review: Aug 31, 2016 - Revision: 1

Outlook 2016, Microsoft Outlook 2013, Windows Server 2012 R2 Standard, Windows Server 2012 Standard, Windows Server 2012 Standard, Windows Server 2012 Standard, Windows Server 2012 Standard

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