"You cannot send email as the selected user. The selected user has not allowed this or you do not have sufficient privileges to do so. Contact your system administrator for assistance."
1. Your security role in Microsoft Dynamics CRM is missing the "Send Email as Another User" privilege.
NOTE: If you are using a Workflow rule to send the email, the owner of the Workflow rule needs this privilege.
2. The user you are trying to send as has not enabled the option which allows other users to send email as them.
1. Log into Microsoft Dynamics CRM with a user that has the System Administrator role.
2. Navigate to Settings and then access Security.
3. Click Security Roles.
4. Open the security role assigned to the user who is encountering the error.
5. Click the Business Management tab.
6. Verify the user has the "Send Email as Another User" privilege.
NOTE: The "Send Email as Another User" privilege has different levels of depth. A user needs sufficient depth in this privilege to match the user who they are trying to send as. For example: If you are trying to send as a user that is in a different Business Unit within CRM, having Business Unit level access for this privilege would not be sufficient as it would only allow you to send as other users in your same business unit.
7. Click Save.
Verify the user you are trying to send as has enabled the option which allows other users to send email as them.
1. Sign into Microsoft Dynamics CRM as the user you are trying to send email as.
2. Click the gear icon in the upper-right corner and then click Options.
3. Click the Email tab.
4. Verify the "Allow other Microsoft Dynamics CRM users to send e-mail on your behalf" is selected.
5. Click OK.
<Message>User does not have send-as privilege.</Message>
Article ID: 3184980 - Last Review: Aug 8, 2016 - Revision: 1