Skype for Business 2016 is excluded when you download Office from the Office 365 portal


In the following scenarios, Skype for Business isn't installed, but the other Microsoft Office applications are installed.

Scenario 1

You install Office 2016 from the Office 365 Business Premium subscription when the Skype for Business (Standalone) option is set to "Off" in the Software download settings of the Office 365 portal.

Software Download Settings

Scenario 2

You upgrade from a Midsize Business subscription to a Business Premium subscription. Then, you install the 2013 version of Office 365 Business Premium from the Office 365 portal.


Solution for scenario 1

The Skype for Business (Standalone) option is disabled. You have to use the 2016 version of the Office Deployment Tool (ODT) for Click-to-Run to install Office 365 Business Premium to make sure that Skype for Business isn't removed when you install Office. For more information about the Office Deployment Tool for Click-to-Run, see the Office 365 TechNet topic Office Deployment Tool for Click-to-Run.

A sample Configuration.XML file:

<Configuration> <Add OfficeClientEdition="32" Channel="Current"> <Product ID="O365BusinessRetail"> <Language ID="en-us" /> </Product> </Add> </Configuration>

Solution for scenario 2

The Office 2016 version of Business Premium includes Skype for Business. However, the Office 2013 version of Business Premium doesn’t include Skype for Business. You have to install the 2016 version of Office from the Office 365 portal.

More Information

Microsoft is aware of this behavior, and we are working to improve this experience. 

With the Midsize Business subscription, you get Office ProPlus (O365ProPlusRetail). Both the Office 2013 and Office 2016 versions from the Midsize Business subscription include Skype for Business. If you upgrade to the Business Premium subscription and want to install the Office 2013 version of Business Premium, consider the following: 
  • The subscription doesn't include Skype for Business. You will have to install Skype for Business (Standalone) separately.
  • Skype for Business (Standalone) is a free product. It doesn’t include all the features of Skype for Business full version.


Article ID: 3186802 - Last Review: Sep 19, 2016 - Revision: 1