- Run a repair of Office.
- Create a new profile (in addition to the original profile that can’t connect).
Please also collect an OffCat log of the affected Outlook profile to provide together with the Outlook logging. You may submit a support incident online to Microsoft Online Services Support. Or, you can contact Microsoft Online Services Support by telephone .
Article ID: 3187401 - Last Review: Aug 21, 2016 - Revision: 1