"We can't sign you into your company portal because something on the server isn't configured correctly" error when a user tries to activate Office 2013

PROBLEM

When a user tries to activate Office 2013, the user receives the following error message:
We can't sign you into your company portal because something on the server isn't configured correctly.
The IDCRL log shows the following error:
<6056,5268,13:40:30:233>:         ## SOAP Response: ........
<s:Subcode><s:Value xmlns:a="http://schemas.xmlsoap.org/ws/2005/02/trust">
a:FailedAuthentication</s:Value></s:Subcode></s:Code><s:Reason><s:Text xml:lang="en-US">MSIS7068: Access denied.</s:Text>
Additionally, the TCO log shows the following errors:
<Date><Time>:411::[4228] SignIn: creating new identity (kate@contoso.com)
<Date><Time>:411::[4228] Identity () Sign In requested for (kate@contoso.com)
<Date><Time>:475::[4228] IDCRLLibrary: GetAuthStateEx results: authState (0x80048800), requestStatus (0x800488ff)
<Date><Time>:475::[4228] InstrumentGetTicketFailure: IdP=2, error=0x800488ff
<Date><Time>:475::[4228] InstrumentGetTicketFailure for !error: wrong format for number!: dword3=0x!format error: not enough arguments!
<Date><Time>:475::[4228] AuthStatusFromHresult: 0x800488ff->ADFS Non retryable ADFS config error. Notify admin to check configuration in ADFS
<Date><Time>:475::[4228] InstrumentGetTicketFailure: IdP=2, error=0x800488ff
<Date><Time>:475::[4228] InstrumentGetTicketFailure for !error: wrong format for number!: dword3=0x!format error: not enough arguments!
<Date><Time>:475::[4228] Identity () SignIn failed (kate@contoso.com), error (ADFS Non retryable ADFS config error. Notify admin to check configuration in ADFS

CAUSE

This issue occurs if modern authentication isn't enabled on the user's computer. 

SOLUTION

 Enable modern authentication. For more information, see Enable Modern Authentication for Office 2013 on Windows devices.

MORE INFORMATION

Still need help? Go to Microsoft Community.
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Article ID: 3189050 - Last Review: Dec 29, 2016 - Revision: 1

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