"Word cannot start the converter SSPDFCG_X64.cnv" error when you try to start Word

Applies to: Word 2016Word 2013Word for Office 365

Symptoms


When you try to start Microsoft Word or perform a mail merge in Word, you receive the following error message:

Word cannot start the converter SSPDFCG_X64.cnv

Resolution


This issue may occur if you have Nuance software installed on your computer. For information about how to resolve this issue, see the following Nuance website:

http://nuance.custhelp.com/app/answers/detail/a_id/6639/~/a-word-cannot-start-the-converter-sspdfcg_x64.cnv-message-appears-when