Outlook crashes and returns event ID 1000 crash signatures after RSS feeds are added

  • Article
  • Applies to:
    Outlook 2019, Outlook 2016, Outlook for Microsoft 365

Original KB number:   3201500

Symptoms

Microsoft Outlook 2016 crashes, and you see one or more of the following crash signatures entered under event ID 1000 in the Application log.

Application name Application version Module name Module version Offset
Outlook.exe 16.0.4266.1001 Outlook.exe 16.0.4266.1001 0x00e16007
Outlook.exe 16.0.4432.1001 Outlook.exe 16.0.4432.1001 0x00e1974a
Outlook.exe 16.0.4456.1003 Outlook.exe 16.0.4456.1003 0x00000000013e8c5b
Outlook.exe 16.0.6741.2047 Outlook.exe 16.0.6741.2047 0x0101afca
Outlook.exe 16.0.7167.2040 Outlook.exe 16.0.7167.2040 0x00000000015244eb
Outlook.exe 16.0.7369.2038 Outlook.exe 16.0.7369.2038 0x00fc31fd
Outlook.exe 16.0.7528.1000 Outlook.exe 16.0.7528.1000 0x01005bff

Note

  • This issue occurs after you add RSS feeds to Outlook.
  • In the Application log, the Application and Module versions of Outlook.exe and the Offset may differ from those listed here.

Cause

This issue occurs because an empty RSS feed was added to Outlook 2016.

Workaround

To work around this issue, remove the empty RSS feed from Outlook 2016. To do this, follow these steps.

  1. In Outlook, on the File tab, select Account Settings, and then select Account Settings.
  2. On the RSS Feeds tab, select the empty RSS feed, and then select Remove.
  3. Select Yes to confirm that you want to remove the RSS feed.
  4. Select Close.

More information

To review the Application log, follow these steps:

  1. In Control Panel, open the Administrative Tools item.

  2. Double-click Event Viewer.

  3. In the details pane, select Application under Windows Logs.

  4. In the Actions pane, select Filter Current Log.

  5. In the Filter Current Log dialog box, enter 1000 (as shown in the following screenshot), and then select OK.

    Screenshot of the Filter Current Log dialog box.