Outlook 2016 crashes. and returns event ID 1000 crash signatures after RSS feeds are added

Gilt für: Outlook 2016Outlook 2019

Symptoms


Microsoft Outlook 2016 crashes, and you see one or more of the following crash signatures entered under event ID 1000 in the Application log.

Application nameApplication versionModule nameModule versionOffset
Outlook.exe16.0.4266.1001Outlook.exe16.0.4266.10010x00e16007
Outlook.exe16.0.4432.1001Outlook.exe16.0.4432.10010x00e1974a
Outlook.exe16.0.4456.1003Outlook.exe16.0.4456.10030x00000000013e8c5b
Outlook.exe16.0.6741.2047Outlook.exe16.0.6741.20470x0101afca
Outlook.exe16.0.7167.2040Outlook.exe16.0.7167.20400x00000000015244eb
Outlook.exe16.0.7369.2038Outlook.exe16.0.7369.20380x00fc31fd
Outlook.exe16.0.7528.1000Outlook.exe16.0.7528.10000x01005bff


Notes

  • This issue occurs after you add RSS feeds to Outlook.
  • In the Application log, the Application and Module versions of Outlook.exe and the Offset may differ from those listed here.

Cause


This issue occurs because an empty RSS feed was added to Outlook 2016.

Workaround


To work around this issue, remove the empty RSS feed from Outlook 2016. To do this, follow these steps.

  1. In Outlook, on the File tab, click Account Settings, and then click Account Settings.
  2. On the RSS Feeds tab, select the empty RSS feed, and then click Remove.
  3. Click Yes to confirm that you want to remove the RSS feed.
  4. Click Close.


More Information


To review the Application log, follow these steps:
  1. In Control Panel, open the Administrative Tools item.
  2. Double-click Event Viewer.
  3. In the details pane, select Application under Windows Logs.
  4. In the Actions pane, click Filter Current Log.
  5. In the Filter Current Log dialog box, enter 1000 (as shown in the following screen shot), and then click OK.