Outlook 2016 crashes. and returns event ID 1000 crash signatures after RSS feeds are added

Applies to: Outlook 2016Outlook for Office 365Outlook 2019


Microsoft Outlook 2016 crashes, and you see one or more of the following crash signatures entered under event ID 1000 in the Application log.

Application nameApplication versionModule nameModule versionOffset


  • This issue occurs after you add RSS feeds to Outlook.
  • In the Application log, the Application and Module versions of Outlook.exe and the Offset may differ from those listed here.


This issue occurs because an empty RSS feed was added to Outlook 2016.


To work around this issue, remove the empty RSS feed from Outlook 2016. To do this, follow these steps.

  1. In Outlook, on the File tab, click Account Settings, and then click Account Settings.
  2. On the RSS Feeds tab, select the empty RSS feed, and then click Remove.
  3. Click Yes to confirm that you want to remove the RSS feed.
  4. Click Close.

More Information

To review the Application log, follow these steps:
  1. In Control Panel, open the Administrative Tools item.
  2. Double-click Event Viewer.
  3. In the details pane, select Application under Windows Logs.
  4. In the Actions pane, click Filter Current Log.
  5. In the Filter Current Log dialog box, enter 1000 (as shown in the following screen shot), and then click OK.