Emails that you forward are not saved in the Sent Items folder in Outlook

S’applique à : Outlook 2016Outlook 2013Microsoft Outlook 2010

Symptoms


In Microsoft Outlook, you forward an email message, and find that the message is not saved in your Sent Items folder.

Cause


The Save forwarded messages option is disabled either in the Outlook options or by a Group Policy.

Resolution


To fix this issue, enable the Save forwarded messages option by following these steps, depending on where the setting is configured.
 

Method 1: Enable the Save forwarded messages option in the Outlook options

  1. In Outlook, click File, and then click Options.
  2. Click Mail.
  3. Under the Save messages section, click to enable the Save forwarded messages option.
  4. Click OK.

Note If the Save forwarded messages option is not available or appears dimmed, the setting may be configured in Group Policy. Your Administrator must change the policy by using the steps in Method 2.
 

Method 2: Use Group Policy to enable the Save forwarded messages option

Outlook 2013 or later versions

The default Group Policy template files for Outlook contain the policy setting that controls this functionality. These are Outlk16.admx and Outlk16.adml for Outlook 2016, Outlook 2019 or Outlook for Office 365 and Outlk15.admx and Outlk15.adml for Outlook 2013.

To deploy this setting by using the Outlook Group Policy template, follow these steps:
 
  1. Download the following file from the Microsoft Download Center:

    Office 2016, Office 2019 or Outlook for Office 365: http://www.microsoft.com/en-us/download/details.aspx?id=49030
    Office 2013: http://www.microsoft.com/download/details.aspx?id=35554
  2. Extract the admintemplates_32bit.exe or admintemplates_64bit.exe file to a folder on your disk.
  3. Copy the file appropriate to your version of Outlook to the C:\Windows\PolicyDefinitions folder. Office 2016, Office 2019 or Outlook for Office 365: Outlk16.admxOffice 2013: Outlk15.admx
  4. Copy the file appropriate to your version of Outlook to the C:\Windows\PolicyDefinitions\xx-xx Office 2016, Office 2019 or Outlook for Office 365: Outlk16.admlOffice 2013: Outlk15.admlwhere xx-xx is a Language Culture Name. For example, for English (US), the Language Culture Name is en-us. For more information about Language Culture Names, go to the following Microsoft website:

    http://technet.microsoft.com/library/ee797784(v=CS.20).aspx

    Note The .adml file must be copied from the correct language folder.
  5. Start the Group Policy Management Console.

    Note Because you may be applying the policy setting to an organizational unit and not to the whole domain, the steps may also vary in this aspect of applying a policy setting. Therefore, check your Windows documentation for more information.
     
  6. In the Group Policy Management Console, under User Configuration, expand Administrative Templates, expand your version of Microsoft Outlook, expand Outlook Options, expand Preferences, expand E-mail Options, and then click the Advanced E-mail Options node.
  7. Under Advanced E-mail Options, double-click More save messages.
  8. Select Enabled, and then enable Save forwarded messages.

    Note You may also set the More save messages setting to Not configured to allow for Outlook users to configure the settings that they prefer.
     
  9. Click OK.

    At this point, the policy setting is applied on your Outlook client workstations when the Group Policy setting update is replicated. To test this change, at the command prompt type the following command, and then press Enter:
    gpupdate /force 
Outlook 2010

The default Group Policy template files for Outlook 2010 contain the policy setting that controls this functionality. To deploy this setting by using the Outlook Group Policy template, follow these steps:
 
  1. Download the following file from the Microsoft Download Center:

    https://www.microsoft.com/en-us/download/details.aspx?id=18968
     
  2. Add the Outlk14.adm file to the Group Policy Management Console.

    NoteThe steps to add the .adm file to the Group Policy Management Console vary, depending on the version of Windows that you're running. Also, because you may be applying the policy setting to an organizational unit and not to the whole domain, the steps may also vary in this aspect of applying a policy setting. Therefore, check your Windows documentation for more information.

    Go to step 3 after you add the .adm template to the Group Policy Management Console.
     
  3. In the Group Policy Management Console, under User Configuration, expand Classic Administrative Templates (ADM), expand Microsoft Outlook 2010, expand Outlook Options, expand Preferences, expand E-mail Options, and then click the Advanced E-mail Options node.
  4. Under Advanced E-mail Options, double-click More save messages.
  5. Click Enabled, and then enabled the Save forwarded messages option.

    Note You may also set the More save messages setting to Not configured to allow for Outlook users to configure the settings that they prefer.
     
  6. Click OK.

    At this point, the policy setting is applied on your Outlook 2010 client workstations when the Group Policy setting update is replicated. To test this change, at the command prompt type the following command, and then press Enter:
    gpupdate /force 

More Information


The following registry data is associated with the Save forwarded messages option in Outlook:


HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Office\x.0\Outlook\Preferences

or

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\x.0\Outlook\Preferences


DWORD: SaveFW

Value data:
0 = disabled
1 = enabled

NoteThe x.0 placeholder represents your version of Office (16.0 = Office 2016, Office 2019 or Outlook for Office 365, 15.0 = Office 2013, 14.0 = Office 2010)