Press CTRL+ALT+DEL to restart.
Note If you are using Windows XP with Service Pack 2 (SP2) or you are using Microsoft Windows 2000 with Service Pack 4 (SP4), this is not your issue. View the "More information" section for similar issues.
Typically, files are not written to the root folder. This condition may occur if a program regularly creates and removes temporary files in the root folder, or if many files are copied to the root folder by mistake.
To resolve this problem, follow these steps:
- Contact Microsoft Customer Support Services to obtain the Bcupdate2.exe utility. For more information about how to contact Microsoft Customer Support Services, visit the following Microsoft Web site:
- Create a boot disk for starting your computer. For more information about how to create a boot disk for a Windows XP-based computer, click the following article number to view the article in the Microsoft Knowledge Base:
305595 How to create a bootable floppy disk for an NTFS or FAT partition in Windows XP
- Run the following command at the command prompt to extract the Bcupdate2.exe utility from the software update:
Expand drive_letter:\bcupdate2.ex_ drive_letter:\bcupdate2.exe
- Run the following command at the command prompt to update the boot code of the NTFS boot sector:
Bcupdate2.exe C: /F
Note Other command-line parameters are supported:/q - Quiet mode (must include /y)
/y - Don't confirm
/f - Force update of in use volume
/t - Only test for old boot code
- Press Y if you are prompted to update the volume. You receive the following message after you successfully run this utility: The boot code was updated successfully.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Windows XP Service Pack 2.
This problem was first corrected in Windows 2000 Service Pack 4. For more information about how to obtain the latest service packs, click the following article numbers to view the articles in the Microsoft Knowledge Base: