Lock screen isn't displayed when you resume a Windows 10-based computer

This article provides a solution to an issue that prevents the lock screen from being displayed when you try to resume a Windows 10-based computer from Away Mode.

Applies to:   Windows 10, version 1903, Windows 10, version 1809
Original KB number:   3205123

Symptoms

Consider the following scenario:

• You have a computer that has Intel® Ready Mode enabled.
• You install Windows 10 on the computer.
• You try to resume the computer from Away Mode. In this scenario, the Windows Lock screen isn't displayed as expected.

Workaround

The Windows Lock screen will be displayed when you press or select any human interface device (HID) such as a keyboard or mouse.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.