Microsoft.Exchange.Store.Worker.exe process crashes after a mailbox is disabled in Exchange Server 2013

Applies to: Exchange Server 2013 EnterpriseExchange Server 2013 Standard Edition

Symptoms


After a mailbox is disabled by the administrator, the Microsoft.Exchange.Store.Worker.exe process crashes if an email was sent from the disabled mailbox before it was disabled. When this issue occurs, event ID 1002 that resembles the following is logged in Event Viewer: 

Cause


This issue occurs depending on the time of email sending and mailbox disabling. If the sender's mailbox is disabled during the message submission process in the Microsoft.Exchange.Store.Worker.exe process, the process fails to read some important Exchange related AD attributes of the sender. Therefore, the Microsoft.Exchange.Store.Worker.exe process will be ended unexpectedly by detecting the necessary attributes for processing that are missing.

Resolution


To fix this issue, install Cumulative Update 15 for Exchange Server 2013 or a later cumulative update for Exchange Server 2013.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.