If you were directed to this article to solve a problem by using the Windows Installer Cleanup utility, please contact your software manufacturer for installation support on the product, or see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:
2438651 How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer
When you try to install or remove Microsoft Office XP SP-1, you may receive an error message that is similar to the following:
Error 1612. The installation source for this product is not available. Verify that the source exists and that you can access it.
This issue may occur if you have one or more stand-alone versions of a Microsoft Office XP program, such as Microsoft FrontPage 2002, Microsoft Publisher 2002, or Microsoft Access 2002 installed on your computer and the source and/or cache file registration is damaged.
Article ID: 325084 - Last Review: Sep 13, 2011 - Revision: 1
Microsoft Access 2002 Standard Edition, Microsoft FrontPage 2002 Standard Edition, Microsoft Publisher 2002 Standard Edition