If you try to open a specific file in one of the Microsoft Office programs that is listed in the "Applies to" section, you receive one of the following error messages:
- Microsoft Office has a built-in feature with which you can obtain more information about alerts or error messages that are difficult to troubleshoot. If you want to turn on this feature for this and other error messages in Microsoft Office 2000, download the Microsoft Office Customizable Alerts file from the Microsoft Office Update Web site.
- If you reached this article by selecting the Web Info button in an Office 2000 error message, you already have Customizable Alerts turned on. For Microsoft Office XP, the Office Extended Alerts Service has been discontinued.
In Microsoft Office 2003 programs, you can access extended alerts by selecting to participate in the Customer Experience Improvement Program. You receive a prompt asking you if you want to participate in this program after you install the Customer Experience Improvement Program with an icon in the Windows system tray.
Additionally, you change the setting at any time by clicking the Service Options button on the General tab of the Options dialog box in any one of the Office 2003 programs. The button displays the Service Options dialog box where you can choose whether to participate in the program. If you choose to participate in the feedback program, you also receive Extended Alerts in Office 2003.
This issue occurs when you open a file from a mapped drive, a UNC path, or a URL (Web address).
- Word: The total length of the path and the file name, including file name extension, exceeds 259 characters.
- PowerPoint: The total length of the path and the file name, including file name extension, exceeds 259 characters.
- Access: The total length of the path and the file name, including file name extension exceeds 259 characters.
- Excel: The total length of the path and the file name, including file name extension, exceeds 218 characters.
This limitation includes the three characters that represent the drive, the characters in folder names, the backslash character between folders, and the characters in the file name.
- Rename the file so that it has a shorter name.
- Rename one or more folders that contain the file so that they have shorter names.
- Move the file to a folder that has a shorter path name.