FIX: You receive a "The server is not available" error message when you try to synchronize your mailbox after you move it to a different Exchange Server


If you move your mailbox from Microsoft Exchange Server 5.5 to Microsoft Exchange 2000 Server while Microsoft Outlook is running in offline mode, you receive the following error message the next time that you try to synchronize:
Task 'Microsoft Exchange Server' reported error (0x8004011d): 'The server is not available. Contact your administrator is this condition persists.
This problem occurs because Outlook has saved some information about the Exchange server name that it connects to during the synchronization process.


Service Pack Information

This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP service pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date Time Size File name
24-Jan-2003 17:54 1,865,728 Olkintlff.msp
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:

Date Time Version Size File name
09-Jan-2003 16:31 10.0.4907.0 113,224 Emablt32.dll
14-Nov-2002 13:34 10.0.4712.0 192,512 Emsabp32.dll
25-Nov-2002 12:49 10.0.4721.0 129,608 Emsui32.dll
23-Jan-2003 19:04 10.0.4921.0 854,600 Msmapi32.dll
12-Sep-2002 21:52 10.0.4510.0 531,016 Mspst32.dll
25-Nov-2002 12:50 10.0.4721.0 55,880 Olkfstub.dll
08-Aug-2002 21:21 10.0.4406.0 735,816 Outex.dll
06-Sep-2002 16:18 10.0.4503.0 1,972,808 Outllibr.dll
08-Nov-2002 15:46 10.0.4705.0 338,504 Pstprx32.dll


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.

More Information

After you apply this hotfix, Outlook connects to the Microsoft Exchange server during offline synchronization and determines that the Exchange server has changed. This permits Outlook to refresh its saved information.

Article ID: 327291 - Last Review: Jun 14, 2008 - Revision: 1