LsaSrv Event ID 5000 Error Message: The Security Package Negotiate Generated an Exception

Symptoms

An access violation in Lsasrv.dll may cause a Windows 2000-based server to become unresponsive. When this problem occurs, the server does not accept connections, and the server becomes unstable. The following event is recorded in the event log:
Event Type: Error
Event Source: LsaSrv
Event Category: Devices
Event ID: 5000
Date: date
Time: time
User: N/A
Computer: SERVERNAME
Description:
The security package Negotiate generated an exception. The package is now disabled.
The exception information is the data.

Data:

0000: c0000005 00000000 00000000 77f83941
0010: 00000002 00000001 00000010 0001003f
0020: 00000000 00000000 00000000 00000000
0030: 00000000 00000000 ffff027f ffff0000
0040: ffffffff 00000000 00780000 00000000

Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date Time Version Size File name
--------------------------------------------------------
09-Dec-2002 22:14 5.0.2195.6109 124,688 Adsldp.dll
09-Dec-2002 22:14 5.0.2195.5781 131,344 Adsldpc.dll
09-Dec-2002 22:14 5.0.2195.6109 62,736 Adsmsext.dll
09-Dec-2002 22:14 5.0.2195.6143 358,672 Advapi32.dll
09-Dec-2002 22:14 5.0.2195.6094 49,936 Browser.dll
09-Dec-2002 22:14 5.0.2195.6143 135,952 Dnsapi.dll
09-Dec-2002 22:14 5.0.2195.6134 96,016 Dnsrslvr.dll
09-Dec-2002 22:14 5.0.2195.6125 45,328 Eventlog.dll
09-Dec-2002 22:14 5.0.2195.6137 147,216 Kdcsvc.dll
22-Nov-2002 18:45 5.0.2195.6137 203,536 Kerberos.dll
21-Aug-2002 16:27 5.0.2195.6023 71,248 Ksecdd.sys
09-Dec-2002 22:04 5.0.2195.6155 507,664 Lsasrv.dll
09-Dec-2002 22:04 5.0.2195.6155 33,552 Lsass.exe
22-Nov-2002 18:20 5.0.2195.6137 109,328 Msv1_0.dll
09-Dec-2002 22:14 5.0.2195.5979 307,472 Netapi32.dll
09-Dec-2002 22:14 5.0.2195.6075 360,720 Netlogon.dll
09-Dec-2002 22:14 5.0.2195.6136 921,872 Ntdsa.dll
09-Dec-2002 22:14 5.0.2195.6147 389,392 Samsrv.dll
09-Dec-2002 22:14 5.0.2195.6120 130,320 Scecli.dll
09-Dec-2002 22:14 5.0.2195.6120 303,888 Scesrv.dll
06-Dec-2002 01:43 5.0.2195.6152 146,432 Sp3res.dll
09-Dec-2002 22:14 5.0.2195.5859 48,912 W32time.dll
04-Jun-2002 21:32 5.0.2195.5859 57,104 W32tm.exe
09-Dec-2002 22:14 5.0.2195.6100 126,224 Wldap32.dll
09-Dec-2002 22:04 5.0.2195.6155 507,664 Lsasrv.dll

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Windows 2000 Service Pack 4.

More Information

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
Properties

Article ID: 328948 - Last Review: Jun 14, 2008 - Revision: 1

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