If you use Windows Picture and Fax Viewer in Windows XP, you may experience the following problems:
- When you open a multiple-page Tagged Image File Format (TIFF) file, only the first page is displayed correctly. The rest of the pages display as black squares.
- When you open a TIFF image, the image appears faded and it is unreadable.
Windows Picture and Fax Viewer in Windows XP uses Windows Graphics Device Interface (GDI+). GDI+ supports many standard compression algorithms for faxes. However, it may be incompatible with some of the encoding schemes that are not used frequently.
To resolve this problem, disable the PackBit encoding in the software that created the fax. Alternatively, convert these documents to a different format.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Article ID: 329270 - Last Review: Oct 23, 2008 - Revision: 1