This problem occurs on a computer in which Windows XP or a later operating system is installed on a hard disk that is configured as a subordinate and no other device is connected to the same IDE controller channel (primary or secondary).
Microsoft is researching this problem and will post more information in this article when the information becomes available.
- For Parallel Advanced Technology Attachment (PATA) hard disks, configure your disk drive as master only. For Serial Advanced Technology Attachment (SATA) hard disks, connect the hard disk cable to a master channel SATA connector on the motherboard.
- Connect another device as a master, such as another disk drive or a CD drive or DVD drive.
- Change your PATA cables, your SATA cable, or your IDE cable even if the cable does not appear worn.
- Install Windows on a new hard disk because it is possible that your hard disk or your Windows installation may be corrupted.
Steps to reproduce the behavior
- For PATA hard disks, set the hard disk jumper to slave mode. For SATA hard disks, connect the hard disk cable to a slave channel SATA connector on the motherboard.
- In BIOS power management, set BIOS to S1 or S3 (STR).
- Install Windows XP Professional with Service Pack 1 or Service Pack 2.
- Restart the computer.
- Set the computer to Standby.
- Try to resume the system. The system stops responding.
Article ID: 330100 - Last Review: Sep 22, 2011 - Revision: 1