You can cancel an order any time before you're charged. Contact Microsoft Store support to request a cancellation.
- For digital downloads, you're charged immediately after you complete your purchase.
- For items we ship to you, you'll be charged when the order is sent to the warehouse.
- For info on when you're charged for pre-orders, see Pre-orders.
If you’ve been charged before you were able to cancel, you can request a refund.
Article ID: 4000642 - Last Review: Aug 11, 2017 - Revision: 13