Shipping options, costs, and delivery times

Applies to: Microsoft Store

 

Where we ship

The United States Microsoft Store only ships to the U.S. and Puerto Rico. For ales in other countries or regions, visit one of the international Microsoft Stores.

We need a full street address for delivery purposes. Rural route numbers are OK, but may result in longer delivery times. We don't ship to personal mailboxes, APO addresses, or U.S. territories other than Puerto Rico.

We don't recommend shipping to a P.O. box; however, if your only option is a P.O. box, we deliver to P.O. boxes under the following conditions: 

  • The Address 1 or Address 2 lines must contain one of the following variations: POBOX  #, POSTALBOX  #, POSTBOX  #, POSTOFFICEBOX  #, or BOX  #, where # is a P.O. box number.
  • Letters in the address can be uppercase or lowercase.
  • Any of the following separator characters between letters: . , ; : # < > or a space. 

We don't deliver to these P.O. boxes:

  • In Puerto Rico.
  • Xbox Design Lab ships FedEx only, and therefore can't be routed to deliver to a P.O. box.

Shipment tracking, times, and cost

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the shipping address.

Shipping method

Cost

U.S. delivery

Puerto Rico delivery

Standard FREE 3-7 business days 5-7 business days
Select $4.99 U.S. 3-4 business days End of business on fourth business day after order day
Expedited $9.99 U.S. 2-3 business days End of business on third business day after order day
Express $16.99 U.S. 1-2 business days End of business on second day to most locations

 

Our business days are Monday through Friday 8:00 AM to 5:00 PM, excluding holidays. If you place an order on a weekend or holiday, or after 1:00 PM Eastern Time, the order will be processed on the next business day.

Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control. Our carriers don’t deliver on the weekend or holidays.

 

UPS My Choice, FedEx Delivery Manager, and Informed Delivery by USPS membership services

In addition to Microsoft Store's free standard shipping and select, expedited, and express shipping options, you can customize and change your shipping options directly with UPS, FedEx, or USPS through their membership services.

Membership services include these benefits:

  • Pick up your package at one of their pick-up locations or change the delivery address.
  • Schedule a delivery date and get an estimated delivery-time window.
  • Get delivery alerts and a view of upcoming deliveries.

How to use UPS, FedEx, or USPS membership services

When your package ships, you'll receive a shipment confirmation email from Microsoft which has your package's assigned carrier (UPS, FedEx, or USPS) and tracking number. Visit that carrier's website and sign up to create a new account or log in with an existing account. Custom delivery and pickup options are made directly with UPS, FedEx, or USPS and are subject to the applicable carrier's terms and conditions.

  • Visit UPS.com and go to Services > Tracking > UPS My Choice, or
  • Visit FedEx.com and select Sign Up Now for FedEx Delivery Manager, or
  • Visit USPS.com and select Sign Up for Free for Informed Delivery by USPS