Office applications crash when you open an IRM document if HTTPS proxy is enabled

Applies to: Word 2013PowerPoint 2013Excel 2013 More

Symptoms


You do one of the following:

  • Start an Office 2016 or Office 2013 application
  • Open an information rights management (IRM)–protected document or email message
  • Try to protect a document or email message by using IRM
  • Sign in to an Office 2016 or Office 2013 application

In this situation, the relevant Office application crashes.

Cause


Windows verifies that the data sent by the Azure RMS service is valid and is coming from RMS. If Windows is configured to use a proxy server for HTTPS connections, this validation process may fail and cause Office applications to crash.

Resolution


This issue is fixed in the following updates:

Workaround


To work around this issue, temporarily disable Azure RMS server certification validation by configuring a registry key as follows.

?Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.??

 

  1. Exit all Office applications.
  2. Start Registry Editor:
     
    • In Windows 10, go to Start, enter regedit in the Search box, and then select regedit.exe in the search results.
    • In Windows 7, click Start, enter regedit in the Search programs and files box, and then click regedit.exe in the search results.
    • In Windows 8 or Windows 8.1, move the mouse pointer to the upper-right corner, select Search, type regedit in the search box, and then select regedit.exe in the search results.
  3. Locate and then select one of the following subkeys, depending on your version of Office and Windows:
     
    • 32-bit Office
       
      • 32-bit Windows
        HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSIPC\RMSOServerVerification
      • 64-bit Windows
        HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\MSIPC\RMSOServerVerification
    • 64-bit Office
       
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSIPC\RMSOServerVerification
  4. On the Edit menu, point to New, and then select DWORD Value.
  5. Enter NoValidation, and then press Enter.
  6. In the Details pane, press and hold (or right-click) NoValidation, and then select Modify.
  7. In the Value data box, enter 1, and then select OK.
  8. Exit Registry Editor.

More Information


This issue occurs in installations of Office 2013 (Word 2013, Excel 2013, PowerPoint 2013, and Outlook 2013) and Office 2016 (Word 2016, Excel 2016, PowerPoint 2016, Visio 2016, and Outlook 2016) that have the msipc.dll file (version 1.0.2284.0 or 1.0.2236.0). You may have the affected msipc.dll file in the following situations: