FIX: You cannot search in a shared mailbox through OWA in an Exchange Server 2010 Service Pack 3 (Update Rollup 15 or 16) environment

Applies to: Exchange Server 2010 Service Pack 3

Symptoms


When you use Outlook Web Access (OWA) in light mode in a shared mailbox in an Exchange Server 2010 environment, you cannot run a search, and you receive the following error message:
Your request couldn't be completed. This may have occurred for security reasons or because your session timed out.
Additionally, the following error is logged in the Application event log:
Exception: Type: Microsoft.Exchange.Clients.Owa.Core.OwaInvalidCanaryException Error: Invalid canary in search query.

Note This issue occurs only in Update Rollup 15 and Update Rollup 16 for Exchange Server 2010 Service Pack 3.

Cause


This issue occurs because the canary parameter is not added correctly in the search request.

Resolution


To fix this issue, apply Update Rollup 17 for Exchange Server 2010 Service Pack 3.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.