How to contact support for help with incentives

Applies to: Partner


This article provides email aliases for each region and Line of Business (LOB) for support, along with information you should provide when submitting your request.

More Information

Please contact the following aliases for inquiries related to respective LOB and region:


  • North America:
  • Europe, Middle East, and Africa:
  • Asia Pacific:
  • Latin America:


  • North America:
  • Europe, Middle East and Africa:
  • Japan:
  • Asia Pacific: (all countries from the region except Japan)
  • Latin America:

MBS Global

  • Global MBS CSA:

OEM Global

  • Global OEM:


Contacting Support Team

When contacting Incentives support team, please provide:

1. Partner Name

2. Name of Program question is related to

3. Partner MPN, and/or other ID’s used (per program)

4. Customer Name

5. Volume Licensing Agreement Number and or Subscription ID/number 

6. Opportunity ID (per program if available)

7. Screenshot of Error Message received  - when applicable

8. Detailed description of the question/issue 

9. Any other applicable documents (attachments)

Contact Microsoft Partner Support
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Contact Microsoft Partner Support