How to contact support for help with incentives

Applies to: Partner

Summary


This article provides email aliases for each region and Line of Business (LOB) for support, along with information you should provide when submitting your request.

More Information


Please contact the following aliases for inquiries related to respective LOB and region:

Commercial:

  • North America: ciquest@microsoft.com
  • Europe, Middle East, and Africa: erebates@microsoft.com
  • Asia Pacific: apocchi@microsoft.com
  • Latin America: msreb@microsoft.com

Online

  • North America: ocina@microsoft.com
  • Europe, Middle East and Africa: ociemea@microsoft.com
  • Japan: ocijp@microsoft.com
  • Asia Pacific: ociapgc@microsoft.com (all countries from the region except Japan)
  • Latin America: ocilatam@microsoft.com

MBS Global

  • Global MBS CSA: mbscsa@microsoft.com

OEM Global

  • Global OEM: oemi@microsoft.com

 

Contacting Support Team


When contacting Incentives support team, please provide:

1. Partner Name

2. Name of Program question is related to

3. Partner MPN, and/or other ID’s used (per program)

4. Customer Name

5. Volume Licensing Agreement Number and or Subscription ID/number 

6. Opportunity ID (per program if available)

7. Screenshot of Error Message received  - when applicable

8. Detailed description of the question/issue 

9. Any other applicable documents (attachments)

Contact Microsoft Partner Support
 
Are you a Microsoft Partner and need help from Microsoft Support? Get support from Microsoft’s own experts. They can help with partner program issues, presales assistance, issues with Microsoft products, billing questions, and more. Start here to view your Microsoft support options.

 

Contact Microsoft Partner Support