IMs may stop displaying, or be out of order in the conversation history in Skype for Business 2016

Applies to: Skype for Business 2016

When you see instant messages (IMs) from the middle of the conversation history in Microsoft Skype for Business 2016, you may experience one of the following issues:

  • IMs are displayed out of order.
  • IMs stop displaying.
  • Client crashes.


To fix these issues, install the April 4, 2017, update (KB3178717) for Skype for Business 2016.