Here’s some info about charging your Surface and what Microsoft-licensed power supplies are available for Surface.
For Surface Studio power information, see Troubleshoot power problems with Surface Studio models.
Having issues charging your Surface, or other battery related issues? See Surface Battery won’t charge or Surface won’t run on battery.
Connect your charger
To begin charging your Surface, connect the power supply that came with your Surface to a power source such as a wall outlet, power strip, or surge protector.
You can plug the charging connector into the charging port on your Surface in either direction, except on Surface 3 where the charging connector must be plugged in with cable extending down and the LED indicator facing you.
When the power supply is connected to your Surface, connected to a power source, and your Surface is receiving power, the LED indicator on the tip of the power supply's charging connector will be lit.
If the LED indicator is not lit, you may have an issue with your power supply. For more info, see What to do if your Surface power supply or charger doesn't work.
We strongly recommend that you use only a genuine Microsoft or Microsoft-licensed power supply, one that either came with your Surface or was purchased separately, to charge the battery. You can purchase Microsoft-licensed power supplies from the Microsoft Store.
Important: Third-party compatibility
Some third-party accessories may be incompatible with your device or are potentially counterfeit, so we strongly recommend that you purchase and use original Microsoft or Microsoft-licensed devices or accessories only. Use of incompatible or counterfeit accessories, batteries, and charging devices could result in damage to your device and pose a possible risk of fire, explosion, or battery failure leading to serious injuries, or other serious hazards. Damage caused by use with products, not manufactured, licensed, or supplied by Microsoft is not covered under the hardware warranty.
For devices using USB-C
For Surface devices that have a USB-C port, you can choose to charge your device using that. If you choose to do so, keep these things in mind:
- For best performance, we recommend using a USB-C charger that provides at least the same wattage as the power supply that was included with your Surface. For more info about Surface power supplies, see Surface power supplies and charging requirements, below.
- If you connect a lower-voltage charger or a USB-A charger with a USB-A-to-USB-C cable, your device may charge slowly or you may receive a “PC isn’t charging” error. Please connect a recommended charger instead.
- If the battery is drained, and the charger you’re using uses 60 watts or more, your Surface will instantly turn on when you plug it in. If you’re using a charger that uses less than 60 watts, your Surface must charge to 10% before it will turn on.
- You won't be able to charge your Surface with a Surface Connect charger and USB-C charger at the same time. If both are connected, your Surface will only charge from the Surface Connect charger.
- Surface Studio 2 has a USB-C port, but it doesn't have a battery and doesn't receive inbound power through USB-C. You should use the power cord that came with your Surface Studio 2 for power.
- If you experience charging issues when using a USB-C port, see Fix USB-C problems.
Send feedback to Microsoft with the Feedback Hub app
The Feedback Hub app lets you tell Microsoft about any problems you run in to while using Windows 10 and send suggestions to help us improve your Windows experience. Go to the Feedback Hub app to send us feedback on your power and battery experience.