Surface won’t turn on or wake from sleep

Applies to: Surface

If your Surface turns on, but Windows freezes or slows down, see Windows stops responding on Surface.

If your Surface won’t turn on, won't wake up, or shows a black screen with no Surface logo, try the following solutions.

Before you begin

Disconnect any unnecessary peripherals or accessories, such as USB drives, SD cards, USB keyboards, and external displays. If you’re using a Surface Dock or docking station, disconnect from the docking station and use the power supply that came in the box with your Surface.

USB peripherals and storage devices can sometimes affect a device’s ability to turn on. If your Surface turns on after you remove the accessory, that accessory could be the problem. Restart your Surface again to make sure.

Solution 1: Connect the power supply

Connect the power supply to your Surface and plug it in. If the LED doesn’t light up or if it flashes, the power supply might be the problem. For help, see Surface battery won’t charge.

If the battery charge is low, you may see a battery icon on the screen when you press the power button. Charge your Surface for 10 to 15 minutes to make sure that the battery has enough power to start Surface and Windows.

After the power supply is connected and you make sure that it's working, press the power button to turn on your Surface. If your Surface turns on, but you still can't start Windows, see Windows doesn't start on Surface

Solution 2: Try waking your Surface with hotkeys

You might be able to wake your Surface by using a special keyboard shortcut that refreshes the Surface display driver. This solution may resolve your issue if Windows is on but the Surface display is not responding, and the display needs to be restarted.

  • If you have a keyboard connected, simultaneously press Windows logo key +Ctrl+Shift+B.
  • If you're in tablet mode, simultaneously press the volume-up and volume-down buttons three times in quick succession (within two seconds).

If that works, you'll hear a short beep while Windows tries to refresh the screen. If you don't hear a beep, try the shortcut again

If your Surface still won't turn on, try Solution 3.

Solution 3: Force a shut down and restart

For details, see Force a shut down and restart your Surface.

Video: Force a shut down and restart your Surface

 

If your Surface turns on

If one of the solutions worked and your Surface turns on, charge the battery until it has at least a 40-percent charge. Then, install the latest Surface and Windows updates. For more info, see Install Surface and Windows updates.

If your Surface turns on but Windows won't start or respond, select the link next to the appropriate symptom below for more info:

If your Surface … … go to this page
  • Turns on but displays a black, blue, or dark-colored screen
  • Turns on but the screen appears to be backlit
  • Turns on but displays a different screen (not Windows), like Automatic Repair or Choose an option
  • Turns on and the Surface logo remains on the screen for more than a few seconds
Windows doesn't start on Surface
  • Turns on but Windows freezes
Windows stops responding on Surface

 

If your Surface still won’t turn on

Your Surface may need service. Go to Device service and repair to submit a service request.